Please contact us at 519-741-2699 or email us to receive more information on ice rentals and rates.

It's free!

The Activa Box Office at The Aud is open from 10 a.m. to 1 p.m. daily. The box office may be open for extended hours during special events. The Activa Box Office is closed mid-June to August.

The Administration Office at The Aud is open from 8:30 a.m. - 4:30 p.m. Monday to Friday.

Please check theaud.ca regularly for holiday closures, seasonal closures and more information.

The Smoke Free Ontario Act is currently in effect at all City-owned facilities, including The Aud & arenas. The Act prohibits smoking, including tobacco and cannabis, whether it be recreational or medicinal, and vaping in any public area within 20 metres of the perimeter of a City-owned property line. In accordance with this Act, there is absolutely no smoking or vaping at The Aud or at any city-owned arena.

For more information on the Smoke Free Ontario Act, click here.

Yes, please call 519-741-2699 and let us know which arena(s) you visited, a description of the item, and a phone number we can reach you at.

Yes! We offer a variety of rooms and rentals for your special event. Please contact us at 519-741-2699 or email us to receive more information.

We have lots of free parking in our public lots (it is recommended you arrive earlier for free parking as it does tend to fill up quickly) as well as accessible parking at all entrances. Check out our parking page for more information.

In most cases, children aged two and under do not require a ticket if they are sitting on a parent or guardian’s lap. Some special events require tickets for children aged one and over. Please call us at 519-578-1570 for more information.

Yes! Gift certificates can be purchased by calling 519-741-2699 or in person at The Activa Box Office at The Aud. Gift certificates can be used for tickets and concessions. 

No. The Aud and the City of Kitchener are committed to providing guests with the safest and most secure environment. Once a ticketed guest has been scanned into an event, there will be no in-and-out privileges and no re-entry will be permitted after exiting a designated door. This no re-entry policy is in effect for all ticketed events, including all Kitchener Rangers home games, KW Titans home games and other special events. Guests with emergencies will be assisted by Aud Staff at the top of the main stairs on a case-by-case basis.

Unfortunately, The Aud is not a not free environment.

Food serves here may contain: peanuts, eggs, wheat, mustard, sesame, milk, tree nuts, soy, fish and crustaceans.

Please view our Food & Beverage page for more details.